Refund Policy
At SZNS CoffeeHouse, we are committed to providing you with the best coffee experience. If you’re not completely satisfied with your purchase, we’re here to help. Please review our refund policy below:
Eligibility for Refunds
Since coffee is a perishable product, we do not accept returns.We hope you love your coffee! If you have any issues with your order, we accept refunds within 30 days of receiving your coffee.
Defective or Damaged Products
If you receive a product that is defective or damaged, please contact us immediately at info@sznscoffeehouse.com with your order number and photos of the damaged or defective item. We will work with you to resolve the issue by either sending a replacement or issuing a full refund.
How to Request a Refund
To request a refund, please follow these steps:
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Contact our customer service team at info@sznscoffeehouse.com within 30 days of receiving your order.
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Provide your order number and details of the issue or reason for your refund request.
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If applicable, include photos of the product (for damaged or defective items).
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Our team will provide further instructions for returning the item if necessary.
Refund Process
Once your return is received and inspected, we will notify you of the approval or rejection of your refund. If approved, your refund will be processed and automatically credited to your original method of payment within [X] business days.
Non-Refundable Items
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Custom or personalized items (if applicable)
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Gift cards or items purchased during promotions/clearances
Shipping Costs
Shipping costs are non-refundable unless the product is defective or damaged. You will be responsible for paying for your own shipping costs for returning an item unless otherwise specified.
Exchanges
If you would like to exchange a product, please contact us at info@sznscoffeehouse.com and we will assist you with the process. If you are exchanging for a different product, additional shipping fees may apply.
Contact Information
If you have any questions or concerns about our refund policy, please don’t hesitate to contact us at info@sznscoffeehouse.com or [phone number].
This policy ensures clarity and professionalism, offering your customers confidence while addressing potential issues with returns and refunds. Let me know if you'd like any further customization!